1.Tact: The ability to say and do things in a way that will not offend other people; and Integrity/Honesty, including loyalty and trustworthiness.
2. Empathize: Try to see things for their point of view and to gain an understanding of their situation.
3. Etiquette: Having good manners in dealings with other people
4. Conflict Resolution: a problem-solving strategy for settling disputes and finding solutons that will allow each side to "save face"
5. Diversity: Variety, where each group contributes something special
6. Stereotype: oversimplified and distorted belief about a person or group
7. Self- Directed: responsible for choosing their own methods fro reaching their goals
8.
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